Installing a Nest thermostat is one of the most convenient ways to improve the daily schedule of your comfort system. This smart thermostat can be taught your preferences and automatically make improvements. But as you may expect, it won’t work well or at all if you see an error code on the display. The exact error code offers useful information about the source of the problem, something a professional technician can use to provide solutions that much sooner.
Let’s consider seven of the most common error codes you might encounter on your Nest thermostat. We’ll explain the basics of each error code on top of how you could solve it and the projected cost to do so. Keep in mind that while the investment will ultimately hinge on the exact Nest model, you can expect to pay between $75-$200 for repairs. This should also cover travel and labor costs on top of any specific parts necessary to finish repairs.
e298 – Critical
This critical error code is limited to new models of the Nest thermostat and appears when the power is shut off. Because this is a critical power error, the thermostat will swap to the backup battery system. The error message will remain on display until the issue is fixed.
Losing power to your Nest thermostat can be for numerous reasons. The wiring could have disconnected or become damaged, or a disconnection might have appeared further along in your home’s electrical system. This might be the circuit breaker, fuse box or system switch. A certified technician will check electrical connections and wiring until they find the source of the problem.
e294 – Critical
Critical error code e294 is displayed when your Nest thermostat’s wiring should be reconfigured. More specifically, you’ll need the technician to reconfigure the R wire. They’ll first perform a factory reset of your thermostat to make sure it’s not merely a software problem. If that doesn’t work, they’ll review the wiring diagram of the thermostat and begin inspecting connectors.
They’ll shut off the power and progressively inspect each wire, ensuring they are fully placed into the connector with the correct amount of exposed copper. Once they find the problem connector, it can be replaced for a new one.
e195 – Critical
This critical error code can show up when the weather outside is severely hot. The HVAC system can fail and stop giving power to your Nest thermostat. When this problem lasts, the backup battery in your thermostat drains and the thermostat will subsequently turn off. Presuming the breakers are on, you can examine a couple of other places before contacting a professional technician.
Since this error can deplete your thermostat’s battery, the first step may be restoring enough power to find out if this specific error code is what you’re facing. You can separate the thermostat from its base and supply power by using a USB cable. Assuming it reveals error code 195, you should continue to visually inspect components including the wiring as well as your air conditioner’s air filter or drainage system. If you can’t uncover anything wrong with these components, it will likely be best to contact a pro.
e103 – Critical
Another critical error code, e103 signifies an electrical error with your Nest thermostat. More specifically, e103 may refer to an overcurrent problem, which means the wiring is getting more power than what is safe and normal. This will sometimes stem from the breaker box, an error from the control board or because of a bad connection in the thermostat. Your technician should cautiously inspect and test the Nest’s electrical system to understand where the power is surging or why the thermostat believes there’s an overcurrent problem.
Even though this error code isn’t critical, it can still keep you from using the Nest thermostat like normal. Error code n260 pertains to the lack of a C wire or Nest Power Connector, as not having one can block your Nest from obtaining adequate power. You can inspect the Nest’s C connector for the presence of a C wire and adapt the wiring itself if there is. If not, you need a Nest Power Connector.
With installation of a Nest Power Connector, you might notice error code E297 be displayed. This can be dealt with by updating your thermostat in Settings -> Software -> Update. If the Power Connector has already been installed, you’ll instead have to update the wiring info in the app from Settings -> Thermostat -> Wiring -> Update wiring.
e104 – Critical
Like error code e103, e104 is a critical error originating from an overcurrent. If excess power is being delivered using the Nest’s wiring, it can damage internal components and can even be a fire hazard. If you see this error code pop up on your Nest thermostat and want to guard against electrical damage, it’s recommended to turn the power off straightaway. You can then get a hold of a professional technician with the proper experience identifying and solving electrical problems.
e73 – Critical
When your thermostat displays error code e73, it indicates that the Rc wire is not receiving power.
This will sometimes be as easy as the breaker being turned off, but it can also be a problem with the wiring. After switching off the power to your HVAC system and thermostat, you can visually inspect the wires to make sure they’re not loose or damaged. If nothing seems to be out of place, it’s a good idea to speak with a local professional.